Hyster enjoys a different relationship with our customers. We attempt to create complete client satisfaction created through world class production. Our objective is to anticipate the needs of every client as well as deal with them with lift trucks which provide the value, the performance and the dependability which they need.
Hyster completely believes in starting with the client. The company performs annual focus groups and offers on-going voice of customer research that is conducted both online and in the field. We have over 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest ownership cost and total reliability all of Hyster's equipment are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate quality from the start, Hyster utilizes an integrated Manufacturing Execution System or MES. The job of the MES is to manage the flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all employees accountable for consistent quality, along with the 5s workplace organization in place to help us attain it.
Hyster offers a range of excellent features as standard with our products. By remaining committed to our focus on quality and safety, and by being innovative from start to finish, we deliver some of the best material handling machinery on the market. These are just some of the reasons Hyster has become a leader within the business.